You may return most eligible items – for whatever reason – up to 30 days from the date of delivery.
Look up your order and select the Return/Exchange option to see the return eligibility for each item. From there you can start the return process and obtain a return merchandise authorization (RMA) to print and include in your return package.
Holiday Returns Policy: Orders placed between Nov. 1 and Dec. 31 may be returned until Jan. 31.
Items should be returned in their original packaging as much as possible. Include your printed RMA slip and/or contact information, order number, and reason for return inside the package. Write your RMA number and your return address on the outside of the box and send your return by a trackable shipping method.
Once we receive your return, we will credit the amount of the item to the original method of payment. If the item was a gift or purchased using a gift card, we will issue a hayneedle.com store credit.